Terms of Service

These Terms of Service govern your access to and use of the Hire That website, software platform, tools, features, and related services. In these Terms, “Hire That”, “we”, “us”, and “our” refer to Hire That, a trading name of That Group Company Ltd, and “you” or “your” refers to the person or organisation accessing or using the service.

Hire That provides software for equipment hire businesses, including tools for managing stock, hires, customers, documents, invoices, notes, analytics, and related operational records. We provide software only. We are not a party to hire agreements between you and your customers, and we do not inspect, maintain, supply, insure, transport, or operate your equipment.

By accessing the site, creating an account, starting a subscription, or using the platform, you confirm that you have read, understood, and agree to these Terms. If you use the platform on behalf of a business, you confirm that you have authority to bind that business to these Terms.

You must be at least 18 years old and legally capable of entering into contracts to use Hire That. The platform is intended for business and professional use by equipment hire, construction, agricultural, plant, tool, vehicle, and related rental operators.

You are responsible for ensuring that your use of Hire That complies with all laws, regulations, standards, permits, tax obligations, industry rules, and contractual duties that apply to your business and your customers.

We may refuse access, suspend accounts, or restrict features where we reasonably believe that a user is not eligible, is misusing the platform, or presents a legal, security, operational, or reputational risk.

To use the platform, you may need to create an account and provide accurate, current, and complete information about yourself and your business. You agree to keep this information up to date.

You are responsible for maintaining the confidentiality of login credentials, controlling access to devices and email accounts used with Hire That, and all activity carried out through your account. You must promptly notify us if you suspect unauthorised access, credential compromise, or any security incident affecting your account.

We may introduce authentication, verification, access control, or security requirements from time to time. You agree not to bypass, disable, or interfere with those requirements.

Certain features may require a paid subscription, usage fee, onboarding fee, or other charge. Prices, billing intervals, included features, and usage limits will be shown on the relevant pricing, order, or subscription screens, or otherwise agreed with you in writing.

You agree to pay all applicable fees when due. Unless stated otherwise, fees are exclusive of VAT and other taxes, levies, or duties, which may be added where applicable. You are responsible for keeping billing and payment details accurate and up to date.

If payment is overdue, we may suspend or restrict access to paid features after giving reasonable notice where practicable. We may change pricing or subscription terms, but changes will not take effect until your next renewal period or as otherwise notified to you.

Except where required by law or expressly agreed in writing, fees are non-refundable. Your statutory rights are not affected.

You retain ownership of business data, customer records, stock information, hire records, documents, notes, invoice details, images, and other content that you upload, create, or store through Hire That (“Customer Content”).

You grant us a limited licence to host, process, transmit, display, back up, and otherwise use Customer Content only as necessary to provide, secure, maintain, support, and improve the platform, comply with law, and enforce these Terms.

You are responsible for the accuracy, legality, quality, integrity, and suitability of Customer Content. You must ensure that you have all rights, consents, notices, and lawful bases required to upload and process Customer Content, including personal data relating to your customers, staff, suppliers, or other third parties.

You should keep independent records and backups of information that is important to your business. Although we use reasonable measures to protect data, no online service can guarantee uninterrupted availability or absolute protection against data loss.

Our Privacy Policy explains how we collect, use, store, share, and protect personal data when you use Hire That. The Privacy Policy forms part of the information you should review before using the platform.

Where we process personal data on your behalf as part of providing the platform, you are responsible for determining what personal data you enter into the service and for complying with applicable data protection laws in relation to that data.

Where required, you must provide privacy notices to your customers, employees, contractors, and other individuals whose personal data you upload to Hire That, and you must ensure you have a valid lawful basis for doing so.

You must use Hire That only for lawful business purposes and in accordance with these Terms. You must not use the platform to upload unlawful, harmful, defamatory, infringing, discriminatory, abusive, misleading, or malicious content.

You must not attempt to gain unauthorised access to the platform, accounts, systems, networks, databases, source code, infrastructure, or data; test or scan vulnerabilities without permission; introduce malware; interfere with service operation; overload the service; or bypass technical protections.

You must not copy, scrape, resell, rent, lease, sublicense, reverse engineer, decompile, disassemble, modify, or create derivative works from the platform except to the extent such restrictions are prohibited by law.

You must not use Hire That to send spam, unsolicited communications, deceptive messages, or content that violates the rights of others.

Hire That is an administrative and management tool. You remain solely responsible for your equipment, stock, inspections, servicing, maintenance, safety checks, risk assessments, operator requirements, transport, delivery, collection, insurance, hire agreements, customer vetting, deposits, payment terms, and dispute handling.

Any availability, status, maintenance, invoice, customer, analytics, or operational information shown in the platform depends on the data entered by you and your users. We do not verify the condition, legality, value, availability, suitability, or safety of any equipment or hire transaction.

You are responsible for ensuring that contracts, invoices, documents, and communications generated using Hire That are accurate, legally suitable, and appropriate for your business. You should obtain professional advice where required.

Hire That may rely on or link to third-party services, including hosting providers, authentication providers, payment processors, email services, analytics tools, storage providers, and external websites. Third-party services are governed by their own terms and privacy notices.

We are not responsible for third-party services, websites, content, outages, errors, acts, omissions, or data handling practices. We may add, change, suspend, or remove integrations and third-party dependencies where reasonably necessary.

All rights in the Hire That platform, website, software, interfaces, designs, workflows, branding, logos, text, graphics, documentation, and other materials belong to us or our licensors. Except for the limited right to use the platform under these Terms, no rights are transferred to you.

You may provide feedback, ideas, suggestions, or improvement requests. We may use that feedback without restriction or obligation to you, provided we do not disclose your confidential Customer Content except as described in these Terms or our Privacy Policy.

We aim to provide a reliable service, but we do not guarantee that Hire That will be uninterrupted, error-free, secure, or available at all times. Access may be affected by maintenance, updates, faults, third-party services, network issues, cyber incidents, or events outside our reasonable control.

We may modify, improve, add, remove, suspend, or discontinue features from time to time. Where a material change significantly affects paid functionality, we will try to provide reasonable notice where practicable.

We may provide support through the channels and during the hours we choose. Support availability may vary depending on your plan, onboarding arrangement, or any separate written agreement.

Each party may receive non-public information from the other that should reasonably be understood to be confidential. The receiving party must use reasonable care to protect confidential information and must not use or disclose it except as necessary to perform obligations, exercise rights, comply with law, or with permission.

Confidential information does not include information that is already public, independently developed, lawfully received from a third party, or already known without confidentiality obligations.

You may stop using Hire That at any time. If you have a paid subscription, cancellation will take effect according to the subscription terms shown at purchase or otherwise agreed with you.

We may suspend or terminate access immediately if you breach these Terms, fail to pay fees, create security or legal risk, misuse the platform, infringe rights, or where required by law. We may also suspend access to protect the platform, other users, or third parties.

On termination, your right to access the platform will end. We may retain, delete, or anonymise data in accordance with our Privacy Policy, legal obligations, backup practices, and legitimate business needs. You should export or save any data you need before closing your account where export functionality is available.

Hire That is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, representations, conditions, and terms that are not expressly set out in these Terms, including implied warranties of satisfactory quality, fitness for a particular purpose, accuracy, availability, and non-infringement.

We do not warrant that the platform will meet your specific requirements, produce any particular business outcome, increase revenue, prevent loss, ensure compliance, or replace professional legal, accounting, insurance, health and safety, tax, or operational advice.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

To the fullest extent permitted by law, we will not be liable for indirect, consequential, special, incidental, punitive, or exemplary losses, or for loss of profit, revenue, business, contracts, goodwill, anticipated savings, data, equipment availability, customer relationships, or business interruption, whether arising in contract, tort, negligence, breach of statutory duty, or otherwise.

We accept no liability for your equipment, hires, customers, operators, safety obligations, contracts, invoices, payments, insurance, logistics, maintenance, or business operations conducted using information stored in or generated by the platform.

Subject to the exclusions above and unless a separate written agreement states otherwise, our total aggregate liability arising out of or in connection with Hire That and these Terms will not exceed the fees paid by you to us for the platform in the 12 months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, costs, and expenses arising from your Customer Content, your breach of these Terms, your unlawful use of the platform, your equipment hire operations, your customer relationships, or your violation of third-party rights, except to the extent caused by our breach of these Terms or unlawful conduct.

We may update these Terms from time to time to reflect changes in the platform, law, security requirements, business operations, or user feedback. The updated version will be posted on this page with a revised “Last updated” date.

If changes are material, we will take reasonable steps to notify you, such as by email, in-app notice, or website notice. Your continued use of Hire That after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the platform.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms or your use of Hire That, except where mandatory consumer or local laws provide otherwise.

Before starting formal proceedings, both parties agree to try to resolve disputes in good faith by contacting each other and allowing a reasonable opportunity to respond.

For questions about these Terms, please contact us at hello@thatgroupco.com or call 0333 242 0310.

Hire That is a trading name of That Group Company Ltd, company number 15564505.